VERATEM

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Services to the IT Sector

Extra capacity for solution centres — under your badge.

Veratem has a great deal of experience assisting solution centres and other IT companies with all aspects of their operations. As well as our general services, supplied directly or branded as your own, we provide a range of services tailored specifically for IT companies.

Veratrack

Operational Assistance

Operational Assistance for IT Companies

Veratem personnel have worked with many major IT companies, assisting them with accessing new markets and expanding their portfolio. These services provide internal operational assistance for that process, or help with resource gaps and temporary logistics and operational problems.

Resource Acquisition

  • Assistance identifying, recruiting and validating resource skills based on market knowledge and requirements

Internal Demonstration

  • Sales force — hot points that sell the product
  • Consultants — introduction to core functionality
  • Developers — development environment & capabilities

Internal System Installation

  • Provision of systems for play and experimentation
  • Set up and configuration of development systems
  • Azure, AWS and other cloud services orientation

Own Resource Training

  • Technical training, installation, management — on-premise and cloud
  • Application usage: financial, logistics, manufacturing, specialist modules
Typical services
  1. Recruitment process definition, template questionnaires and procedures
  2. Recruitment process assistance, interviews, skills test, resource and market knowledge
  3. Sales force training and orientation course, demo set up and sale
  4. Product hot point introduction, overview
  5. Development guidelines and protocols, to set up dev service
  6. Pre-sales requirement capture and estimating for accurate estimating
  7. Overview of solution centre protocols and standards (sale to post-live)
  8. Installation and set-up of internal systems, including as a training exercise
  9. Using applications internally, introduction to Workflow/PM add-in
  10. Comprehensive focused functionality training courses
  11. Comprehensive development training courses
  12. Project management and advanced control methodologies
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Veratem

Pre-Sales & Marketing

Pre-Sales and Marketing Assistance

Once your sales force are ready to be let loose, we can support and assist with your first few sales (and beyond) — either directly face-to-face with your prospects, helping put together proposals, or validating quotations before they go to the client.

Prospect Demonstration

  • “Invisible” or transparent engagement
  • General or specific product/vertical functionality

Scoping

  • Requirement assessment
  • Functionality matching

Quotation Assistance

  • Complete quotation production
  • Specific section control
  • Oversight and advice

Quotation Validation

  • Quality control
  • Feasibility checking
  • Licence and services confirmation
Typical services
  1. Pre-sales demonstration and assistance
  2. Sales solution assembly and quote preparation
  3. Responding to customer queries
  4. Rapid development to assist in sales proposal
  5. Supply of reference sites in some cases
  6. Requirements analysis and scoping services
  7. Project planning and main proposal preparation
  8. Contract design and verification
  9. Technical prototyping and proof of concept
  10. Costing simulation and sense checks
  11. Supply of toolkit or add-on systems and improvements
  12. Access to vertical market modules for commercial advantage

Appropriate templates and documentation supplied with each service.

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Veraserve

Client Facing Resources

Client Facing Resources

We work for many IT companies on specific contracts and an ongoing subcontract basis — either invisibly or as transparent subcontractors, often with email addresses and business cards to present a consistent brand to the client. Our experienced, multi-skilled consultants deliver the following on their own or shadowing your team for backup and on-the-job training.

Consulting & Architecture

  • Requirement gathering, gap/fit analysis, development identification
  • Scoping, budget, prioritisation, phase setting
  • Solution and technical architect services
  • Workshops, testing, refinement, UAT management
  • Process, product and system administration training

Development & Advanced Technical

  • Functional and technical specification
  • End-to-end development, technical oversight
  • Unit and regression testing
  • Code/data upgrading, integration of modifications
  • Advanced integrations — BizTalk, EDI, code objects

Data Migration

  • Prioritisation, source data and ROI analysis
  • Extraction — from screen-grabbing to SQL Server DTS
  • Data quality, normalisation, de-duplication
  • Source-target mapping, custom import coding

Live & Post-Live

  • Readiness, go/no-go, planning and scheduling
  • Live data migration, phased user access
  • Issue resolution, on-the-spot refresher training

High-Power Post-Live Support

  • Extended availability, milestone assistance
  • Instance-based advanced support/helpdesk
  • Insurance-based contracts, single point of contact

Troubleshooting & Project Rescue

  • Advanced PM using proprietary methodologies
  • Fault-finding, damage limitation, ROI optimisation
  • Independent arbitration, contract review, expert witness
Typical services (36)
  1. Implementation consultancy (general or by functional area)
  2. Lead consultancy
  3. Solution architecture
  4. Project management
  5. Project oversight
  6. Project administration
  7. Support services, problem solving, functional Q&A
  8. Technical architecture
  9. Technical consultancy and support
  10. Quality control services
  11. Specification creation, QC and verification
  12. Time and material rapid development
  13. Fixed cost development
  14. Prototyping and specialist integrations
  15. Comprehensive testing and QC services
  16. Code merging and integration, conflict resolution
  17. Reverse engineering and analysis
  18. Problem solving and bug tracking, data corruption resolution
  19. System upgrades and advanced technical services
  20. Data migration analysis
  21. Specialist extraction services
  22. Pre-processing and analysis
  23. Guidance/support and problem-solving services
  24. Go-live total management
  25. Go-live standby emergency support
  26. Go-live rehearsals and simulations
  27. Invisible first-to-fourth level support services
  28. Incidence based, solve-anything contracts
  29. Support services training and utilities
  30. Emergency and out-of-hours cover
  31. Disaster recovery services
  32. Project assessment services
  33. Targeted problem solving and key failure resolution
  34. Legal services from initial management to court expert witness
  35. Arbitration services
  36. Solution centre optimisation and sourcing services

Appropriate templates and documentation supplied with each service.

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Ready when you are

Tell us what you’re trying to deliver

Most of our work comes by referral. Reach out and we’ll come back to you with the right people and the right shape of engagement.

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