Services to all industry sectors, governments and other organisations.

Programme Management

• Multi-project management coordinating across platforms and companies
• Global implementations and roll-outs, including advanced project templates
• Technical and feasibility oversight
• Organisational road-map creation and maintenance

Project Management

• Advanced, dynamic project management techniques
• Insightful micro-event and delivery management
• Sophisticated reporting and summary systems with on-demand drill-down
• Cost, quality and time focussed protocols

Project Administration

• Economic and experienced administration services
• Advanced toolsets to automate the bean-counting aspects of projects

Quality Assurance

• Quality assessment frameworks to double-check project management
• Best practice protocol supply and audit
• Quality reports and analysis
• ROI lock-in procedures and processes

Solution & Technical Architects

• Functional and technical systems design, whole solution to specific modifications
• Quality assurance of existing designs and proposals
• Verification of solutions, implementation and development quality
• Design best-practice feedback, alternative solutions and suggestions

Technical Consultants

• Data migration — specialist in all aspects from all source systems
• Installation and configuration
• Integrations between systems and modules
• Integration of advanced systems — BizTalk, EDI, code objects

Consultancy

• Financial, logistics, manufacturing and specialist areas
• Requirements analysis
• Functional and technical specification
• Implementation and configuration
• UAT and workshops
• Conference-room pilots and live simulations

Training

• Training in the core product or a wide range of peripheral systems
• High quality, fully documented courses or one-to-one delivery
• Feedback and user certification systems
• Focused personalised training to power up new or existing users
• High quality documentation and training manuals
• Multi-part training programmes with recap sessions

Development

• End-to-end development
• System upgrades
• Integrated module development
• Technical oversight
• Unit testing and regression testing
• Integration of modifications

Legal & Contractual Experts

• Pre and post contractual audits
• Arbitration and problem resolution
• Responsibility and culpability assessments
• Contractual case analysis
• Legal case assessment

Support Contracts

• Emergency Support to cover sudden loss of resources
• Short Term Support to cover until permanent solutions are found (e.g. a go-live)
• Long Term / Permanent Support with costs adjusting to usage
• Pay as you use support from a time-of-incident bank

All support contracts can be supplied within business hours or up to 24 hours, 7 days a week, 365 days a year. Global support is also available.

Problem Solving

• Issue resolution across consultancy, product, development and technical
• Problem definition and solution scoping
• Fixed or capped cost resolution
• System optimisation and performance resolution
• Integration and migration technical assistance

Technical & System Assessments

• System installation assessments, resourcing and configuration
• Security assessments
• Development quality and documentation assessments
• Configuration and set-up reviews

Back-up & Disaster Recovery

• Verification of back-up and DR plans, plan design consultancy
• Full investment protection, documentation and resource backup
• Disaster recovery project and technical coordination
• Cost, time and quality prioritised recovery plans
• Alternative solutions and suppliers, focused hot-issues plans

Contractual & Legal Services

• Statutory compliance and audit — data protection advice, statutory guidance
• Contractual advice, preparation and verification — supplier, resource and solution audit
• Extensive legal experience — case building, expert witness, barrister/solicitor support
• Arbitration and negotiation — resolution-focussed, high audit protocols
• Solution centre / supplier change — assessment, insight and advice

ROI Realisation & Future Proofing

• Cost and time focussed solution provision
• Return-on-investment focussed methodologies
• System upgradability assessment and advice
• Protection from IT industry market changes
• Road maps for investment security, deliverable quality advice

Support levels at a glance

• Emergency & short-term cover
• Long-term / permanent arrangements
• Pay-as-you-use incident banking
• Up to 24/7/365, global availability
• Business-hours to high-power post-live

Contractual Options

Veratem can supply services via several modes, including:

1. Fixed cost, capped, or time-and-material contracts for specific tasks or ranges of tasks
2. A call-off service based on an open order authorised by task and billed as time is used — for ad-hoc advice and support via telephone, email etc.
3. An open consultancy agreement with regular scheduled meeting attendance where services and input are defined

Locations

Veratem can and have supplied services:

1. Remotely, using a range of remote communication systems
2. Within the UK, on-site up to five days per week
3. In Europe, USA, Australia, New Zealand, Canada and South Africa
4. Other locations by special arrangement